Refund policy

Every It's 1 Louder piece is made to order just for you. Here's how returns work.

Damaged, defective, or wrong item
If your order arrives damaged, misprinted, defective, or isn't what you ordered, email contact@its1louder.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back.

Changed your mind or need a different size
You can return items within 30 days of delivery. Items must be unworn, unwashed, and in the condition you received them. Email us first at contact@its1louder.com with your order number so we can approve the return, then ship it to:
It's 1 Louder, 4104 Fairview Street, Unit 5, Burlington ON L7L 4Y8, Canada
Return shipping is paid by the customer, and original shipping charges are not refundable. Items sent back without an approved return can't be accepted.

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days pass after approval and you still don't see it, contact us at contact@its1louder.com.

Gift cards
Gift cards can't be returned or refunded.

European Union 14 day cooling off period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be unworn and in the condition you received it, with proof of purchase. We'll refund the item price plus the original standard shipping cost.