Frequently Asked Questions
Frequently Asked Questions
📦 Shipping & Delivery
How long does shipping take?
We process orders within 2-3 business days. Delivery times vary by location:
• US orders: 5-7 business days
• Canada: 7-10 business days
• International: 10-21 business days
Do you ship internationally?
Yes! We ship to the United States, Canada, and many international destinations.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
What if my order is lost or damaged?
Contact us immediately and we'll resolve the issue.
👕 Sizing & Fit
How do your products fit?
Most of our apparel is unisex/gender-neutral sizing. Check the size guide on each product page for exact measurements.
Do your products run true to size?
Most items run true to size. Some hoodies and sweaters run small - we note this on the product page and recommend sizing up.
What if I'm between sizes?
We recommend sizing up for a more comfortable fit, especially for hoodies and sweaters.
Can I exchange for a different size?
Yes! See our Returns & Exchanges section below.
🎸 Materials & Care
What materials are your products made from?
• T-shirts: 100% cotton or cotton blends
• Hoodies/Sweaters: 65% cotton, 35% polyester blend
• Mugs: Ceramic
• Backpacks: Durable polyester
How should I care for my apparel?
• Machine wash cold
• Tumble dry low
• Turn inside out to preserve graphics
• Do not iron directly on designs
• Do not bleach
Are your mugs dishwasher safe?
Some mugs are dishwasher and microwave safe - check the individual product page. Hand washing is recommended to preserve print quality.
🔄 Returns & Exchanges
What is your return policy?
We offer 30-day returns on unworn, unwashed items with original tags attached.
How do I start a return or exchange?
Contact us with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
🛍️ Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes! All transactions are encrypted and processed through Shopify's secure payment system.
Can I cancel or modify my order?
Contact us immediately. If your order hasn't shipped yet, we can help modify or cancel it.
🎨 Product Questions
Are your designs printed or embroidered?
Most of our designs are high-quality printed graphics. Some products may feature embroidered details - check individual product pages.
Will the graphics fade or crack?
Our prints are high-quality and durable. Following care instructions will help preserve them for years.
Do you restock sold-out items?
Popular items are usually restocked. Sign up for restock notifications on product pages or contact us for specific items.
📻 About It's 1 Louder
Do you have a podcast?
Yes! Check out the IT'S 1 LOUDER podcast with PJ Pat on YouTube and all podcast platforms, or visit linktr.ee/its1louder.
Can I suggest a design idea?
We love hearing from our community! Contact us with your ideas.
💬 Still Have Questions?
Can't find what you're looking for? Contact us and we'll get back to you within 24 hours.
Rock on! 🤘